Neticamā kārtā joprojām strādā. Biznesa klasi grūti dabūt (vismaz uz Rīgu vairs neizdevās), ekonomisko var.

zel ka nekadi pa leto uz BKK nevar tikt!

Nu jaa bet piemeeram maijaa roundtripam RiX-BKK cena 404 Ls arii shkiet loti pienjemama.

nokaara lapu

Iegādājos biļetes biznesa klasē lidojumam decembra sākumā. Cik ilgā laikā aviokompānijai ir tiesības atcelt nopirktās biļetes?

Nja, nokavēju. Tikko vēl bija 9. janvārī, un vairs nav

EDIT Anyway, tā laikam ir zīme, ka nākošgad jāšauj atkal uz Taizemi

Es teiktu ja tuvāko pāris nedēļu laikā nebūs ziņu, tad 99%, ka viss kartībā. Sākumā īpaši neticēju, ka kādu biļeti akceptēs, bet, jo ilgāk čehi nedod ziņu, jo ticamāk, ka varētu arī paveikties. 

Godīgi būtu, ja aviosabiedrība biļeti varētu atcelt tikpat ilgi cik pircējs (nekad vai maksimums 24 stundas pēc pirkuma), bet parasti jau viņi cenšas visādi izlocīties un izdomāt pasakas.

 Laimes mirklis bija īss. Jau saņēmu.
Dear Customer

We regret to inform you that due to a system error in our reservation system, your booking number XXXXXX is not valid and will be cancelled.

We sincerely apologize for any inconvenience caused and we would like to assure you that the price paid will be fully refunded back to you.

In case that you need any help or more information, kindly contact your closest CSA Czech Airlines office or our Contact Centre.

Thank you for your understanding and staying on your disposal for your assistance or support you may require.

Man arī tāda pati vēstule. Kā domājat, ir vērts ar viņiem kaut vai intereses pēc pacīnīties un rakstīt, ka nepiekrītu biļešu atcelšanai, jo:

1) viņu terms&conditions pie biļešu pirkšanas nekur nav minēts, ka aviosabiedrībai ir tiesības šādi anulēt biļeti

2) man jau tika atsūtītas elektroinskās biļetes ar statusu "confirmed", atcelšanas pazņojums netika atsūtīts tuvākās diennakts laikā bet vairāk kā pēc 48h. Esmu jau sācis plānot turpmāko ceļojumu un man jau ir radušies citi izdevumi

3) Lai gan biļetes cena bija pietiekoši zema, taču tā nebija nulle vai kaut kāda pavisam smieklīga summa, kas liktu apšaubīt cenas realitāti

4) utt.

Manuprāt šis ir pietiekoši līdzīgs Lufthansas gadījumam uz Venecuēlu, kur tie, kas nepiekrita atcelšanai un piemaksām, aizlidoja par samaksāto ciparu.

Nu sākumā var mēģināt pacīnīties… Uzraksti kaut ko tādā garā: Dear blablabla, by selling me a ticket and charging my credit card you entered into a legal contract with me. Please explain which section of your Conditions of Carriage allow you to unilaterally terminate it. In any case I reject your kind offer to cancel my booking. If you are unable to transport me from BKK to XXX on my chosen dates, as a EU based carrier you are welcome to reroute me on another carrier in accordance with REGULATION No 261/2004, Article 5, paragraph 1. Yours sincerely, blablabla.

Lūdzu ziņot par notikumu turpmāko gaitu

Aizsūtīju viņiem apmēram to, ko Juris uzrakstīja. Lūk atbilde:

Dear Mr ....,
Thank you for your e-mail of 29th March 2012.We would like to assure you that Czech Airlines strives to ensure its passengers’ satisfaction and we value your trust. We therefore appreciate that you have decided to write to us regarding the cancelled flights and refunded tickets for you and Mrs ...
A temporary short-term instability occured in the booking and sales systems used by Czech Airlines at the time when you were buying your tickets. During that period of instability, several tickets were unfortunately generated incorrectly. Such tickets cannot be used and Czech Airlines were forced to cancel them. The affected passengers were immediately informed about that procedure, an deeply apologised. In line with our Conditions of Carriage, the amounts paid by the clients for those tickets were or will be fully refunded.The Conditions of Carriage can be found on our website www.czechairlines.com in the section Information for passengers/Preparing for your trip/Conditions of Carriage 2.11 states:
In case that the carrier cannot meet the conditions of carriage according to the contract of carriage or when a passenger requests a voluntary change in any of the conditions of carriage, the carrier is entitled to provide a refund for an unused ticket or its portion.
Taking into consideration all the facts listed in your claim and in line with the applicable rules we are sorry but we cannot accept your request to restore your tickets as you were informed about the ticket cancellation more than 14 days prior to the flight departure and thus in line with the European Parliament and Council Regulation (EC) No. 261/2004.
Let us once again apologize for the inconvenience caused and express confidence that your next flight with the Czech Airlines will take place without any trouble.
Yours sincerely,
Edita Krupičková
Customer Relations

Nu pilnīgas muļķības viņi raksta…

Es atbildētu kaut ko tādu :

Dear Edita Krupičková,

as you know (however pretend not to), European Parliament and Council Regulation (EC) No. 261/2004, which supersedes you Conditions of Carriage, makes it your obligation in case of cancellation to offer a choice between "reimbursement" and "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity" (See Article 8).

I choose re-routing and am ready to review your offers in this case. 

Informing me more than 14 days prior to the flight departure exempts you from paying compansation but not from re-routing.

Yours sincerely,
bla bla bla

Paldies, nosūtīju. Redzēs ko atbildēs.

Izskatās, ka neko jaunu viņi izdomāt nevar, kā tikai atsaukties uz to vienu punktu savos Conditions of carriage:

Dear Mr ...,

We refer to your email dated April 5, 2012 and regret that you were
dissatisfied with our initial reply to you. Please accept again our
apologies for the problems you encountered when using our services.

As it was already stated in our previous letter, your reservation was
cancelled as tickets were issued incorrectly due to a system error
which temporarily occurred on our booking system on 25th March 2012.
We deeply apologize for this unfortunate failure. We would also like
to inform you that this was an isolated case, and immediately upon its
investigation, our airline took measures to eliminate the occurrence
of such a situation in the future.

Please notice that according to our fare conditions which are
available on our website and which you confirmed while purchasing the
tickets the airline does have the right to provide a full refund of
unused tickets to the passengers in case the carrier cannot meet the
conditions of carriage. In view of this fact, having reviewed your
case, we regret that we cannot agree to any proposal for an
alternative settlement to your claim. Your tickets were urgently
refunded already and the amount paid should be transferred to your
credit card within 2-4 weeks.

Mr ..., let us once again apologize for the inconvenience caused
and express confidence that your next experience our next flight with
the Czech Airlines will take place without any trouble.

Best regards,

....

Nu ja vēl gribi paspēlēt futbolu, tad:

Dear ……

As you already agreed in the previous letter, European Parliament and Council Regulation (EC) No. 261/2004 applies in this case and it supersedes your Contract of Carriage. So if by Regulation (EC) No. 261/2004 you are obliged to provide alternative flights in case of cancellation, you can't refuse doing that based on your Contract of Carriage, as it is less important than Regulation (EC) No. 261/2004. Therefore please provide alternative flights as per Regulation (EC) No. 261/2004.

Yours sincerely,
……

Īpaši cerīgi jau neizskatās, bet nu uzrakstīt jau nav grūti Pierakstīšu arī kaut ko par to, ka, ja neapmierinās manu prasību, tad vērsīšos čehu patērētāju tiesību birojā u.c. institūcijās ar prasību pret viņiem.

teorētiski var vērsties arī mūsējā. Nezinu gan, cik praktiski viņi būs rosīgi ar to nodarboties.

Izskatās, ka to argumentu par EK regulu pārākumu par viņu Conditions of Carriage vienkārši ignorē:

Dear Mr ...,
Thank you for your email. We are sorry you are dissatisfied with our answer.
As you were already informed, according to our carriage conditions which are
available on our website and which you confirmed while purchasing the
tickets, the airline does have the right to provide a full refund of unused
tickets to the passengers in case the carrier cannot meet the conditions of
carriage.
Please note that since no new evidence was provided regarding your claim, we
cannot change our decision. Kindly consider this statement as final.
Thank you for understanding.

Best regards,

....

Droši vien ar šo arī jābeidz, jo īsti negribas tērēt laiku, lai rakstītu patērētāju tiesību pārstāvjiem Čehijā, it īpaši, kad nav pārliecības par pozitīvu rezultātu. Manuprāt, nav arī tik viennozīmīga tā pozīcija, ka viņiem obligāti šajā gadījumā jāpiedāvā re-routing saskaņā ar regulu No. 261/2004, jo, cik palasīju, tā regula apskata konkrētus gadījumus, ja tiek atcelts vai aizkavēts reiss, vai cilvēks netiek ielaists lidmašīnā, nevis visus gadījumus, kad aviokompānija ir atcēlusi biļetes citu iemeslu dēļ.

Tas viss ir baigi atvērts interpretācijai. Aviokompānija arī "normālas" akcijas gadījumā varētu vēlāk secināt, ka tās lidojumiem ir labs pieprasījums, un ka tai ir iespēja dabūt vairāk naudas, atceļot šīs akcijas rezervācijas, un pārdodot tās pašas vietas maksātspējīgākiem klientiem. Vai arī izdomāt atcelt reisu un tā vietā atcelt visas rezervācijas uz šo reisu, lai izvairīties no kompensāciju izmaksas. EU 261/2004 ir tapis tajā skaitā lai izslēgtu šādas situācijas.

Latvijas PTAC norāda, ka "PTAC kompetencē ir sūdzību izskatīšana par lidojumiem, kas izlido no Latvijas, kā arī lidojumiem, kas izlido no trešajām valstīm (attiecībā uz ES) uz Latviju.", tā kā var uzrakstīt iesniegumu viņiem: http://www.ptac.gov.lv/page/167

Bet protams, tev taisnība, ir jāizvērtē cost/benefit, cīnoties par šādām biļetēm

Tieši tā - situācija ir interpretējama. Savas pozīcijas pamatojumam noteikti varu izmantot argumentus, ko minēji (kaut ko līdzīgu jau čehiem arī uzrakstīju), taču, tas, ko es teicu, ir, ka juridiski to regulu ir iespējams arī interpretēt tā, ka tā neattiecas uz šādiem gadījumiem, jo tur nav konkrēti rakstīts, ka kompensācijas un alternatīvi lidojumi jāpiedāvā visos gadījumos, kad aviokompānija atceļ biļetes, bet ir minēti tikai specifiski gadījumi - tieši tāpēc arī neesmu tik pārliecināts par pozitīvu iznākumu.

Regula uz šo gadījumu neattiecas, jo tur nav ne vārda par biļetes anulēšanu… Tāpēc es pabrīnījos, ka čehi paši viņu piesauca. Bet ja nu atzīst, ka tā attiecas uz šo gadījumu, tad pēc regulas pilnīgi skaidrs, ka pienākas alternatīvs lidojums.

Es vēl pēdējo reizi aizrakstītu, ka «As you already agreed, your carriage conditions are less powerful than Regulation (EC) No. 261/2004, so you should provide what this regulation requires regardless what your carriage conditions say.»