Aprīlī caur Lowcostholidays ģimenei norezervēju AI viesnīcu 7 naktīm Grieķijā, Rodas salā (avio atsevišķi ar Ryanair). Viss labi, līdz vakar saņēmu e-pastu (tā saturu skat. zemāk) no minētā kantora par to, ka tie faktiski ir uz bankrota sliekšņa un vadību pārņēmuši maksātnespējas administratori.

http://www.telegraph.co.uk/business/2016/07/15/holidays-thrown-into-chaos-after-low-cost-travel-collapses/

Pirmais, ko izdarīju – uzrakstīju viesnīcai, lai dod apstiprinājumu vai rezervācija ir/nav spēkā… pagaidām vēl gaidu atbildi, bet domāju iespējamība, ka LCH būs veikuši priekšapmaksu, ir visai maza. Šobrīd jau sāku apsvērt iespējamos scenārijus & iespējas naudas atgūšanai.

Viesnīcas apmaksu veicu ar Swedbank Zelta kredītkarti. Diemžēl, zem tās ceļojumu apdrošināšanas programmas, šāds risks neierakstās - to apstiprināja arī bankas apdrošināšanas pārstāvis. Cerības kaut ko atgūt no maksātnespējas procesa – arī niecīgas. Vienīgais kas nāk šobrīd prātā ir Chargeback. Ar banku par šo plānoju sazināties tuvākajā laikā (līdz saņemšu atbildi no viesnīcas).

Būšu pateicīgs, ja padalīsieties ar pieredzi/viedokļiem/komentāriem par Chargeback procedūru un tās iespējām šādos vai līdzīgos gadījumos.

Ļoti ceru, ka vairāk no Ceļakājas biedriem neviens nav ieberzies ar šo kantori

___________________________________________________________

Dear lowcostholidays customer

Lowcostholidays Spain S.L. (in administration) ("lowcostholidays")

Finbarr O'Connell, Henry Shinners and Colin Hardman of Smith & Williamson LLP and Lane Bednash of CMB Partners UK Ltd were appointed as joint administrators of lowcostholidays on 21 July 2016 by order of the High Court in London.

We, the administrators, are very sorry for any difficulties that the failure of LCH Spain may cause you. The following information on the status of each of the components of your holiday booking made via the lowcostholidays.com website, is intended to help you make an informed decision on how to proceed with your travel plans and/or how to process any claims.

The information provided here is based on the latest information available from the LCH database, but given the fluidity of the situation and the number of individual suppliers involved, some of the data may be subject to change.

We are keeping the lowcostholidays.com website updated and we suggest you visit this site regularly to be sure you are getting the most up to date advice on the situation.

It is important that you keep all receipts of expenses incurred to help you in making any claims for a refund or compensation in due course.

Accommodation
Your accommodation in resort has regrettably not been paid and your booking is not secured.
If you are able to contact the hotel directly, they will be able to confirm whether you are able to secure a new booking; you should pay the hotel directly. Please note the cost may be different from the amount paid to lowcostholidays for your original booking. Alternatively, you may wish to use another travel agency or intermediary to secure a new hotel reservation.

To process a claim for monies paid to lowcostholidays for your original reservation for accommodation, you will need to present your original confirmation documents with a breakdown of costs already paid to lowcostholidays. If you do not have your original confirmation documents you can download the documents from mmb.lowcostholidays.com. See below for details of how to process a claim.

Making a claim
There are various ways in which you can pursue a claim to try and recover the costs of the holiday components booked via the lowcostholidays.com website which are no longer valid. However, we, the administrators can neither recommend, nor confirm which is the best approach for you, nor can we guarantee that your claim(s) will be successful. The potential claim options are listed below:

1. Your credit or debit card issuer. UK customers should visit http://www.theukcardsassociation.org.uk/news/LCTGadvice.asp for guidance in this respect.
2. Other payment/buyer protection schemes (for example, if you paid for your booking via PayPal, you may be able to claim under PayPal Buyer Protection).
3. Personal travel insurance policy. (Note: the Cover More travel insurance sold via lowcostholidays.com does not cover for insolvency). Please check with you travel insurance provider.

The administrators have received details of your claim directly from lowcostholidays and there is therefore no need at this stage for you to notify us of your claim.

We have organised for a staffed telephone service to answer calls, where the information contained in this email will be confirmed.

UK: 03301 595 283
Overseas: +44 20 3282 8152

We regret that, we are unable to answer queries about individual bookings beyond the information included in this email due to the fact the company has ceased to trade and the very large volume of reservations concerned. It is because of the large number of bookings that information is being made available via the lowcostholidays.com website which is being regularly updated with the latest developments.

Yours faithfully
For and on behalf of
Lowcostholidays

Finbarr O'Connell
Joint administrator