Help needed!

Situācija ir sekojoša:

• Man ir Club Carlson Gold Elite līmenis un līdz ar to 72 hours room availability guarantee (http://www.clubcarlson.com/fgp/memberbenefits/home.do )
• Viesnīca ir fully booked

Es sarakstījos ar customer service, no sākuma piedāvāja sazvanīties ar Eiropas call centru, atbildēju ka tie atsākas rezervēt jo ir fully booked. (Principā Džeks no call centra atteica rezervēt viesnīcu maksājot ar punktiem, bet kaut ka bija gatavs rezervēt par standarta cenu, bet tam es nepiekritu). Pēdējais e pasts ko esmu saņēmis:

We appreciate your recent message.

If the rate is available, Club Carlson will be able to book your
reservation by calling them directly.

Room availability guarantee must be requested via the Elite Member
Service line and is only available for an Elite member’s personal
guestroom. The 48-hour or 72-hour guarantee is calculated based on noon
local hotel time on the intended arrival day. Guaranteed room
availability is for a standard room only at standard rates, and is
subject to the participating hotel’s standard guarantee and cancellation
policy. Free Award Nights or Points + Cash Award Stays are not eligible
for the room availability guarantee.  Room availability guarantee is not
available at the Radisson Blu Polar Hotel, and does not apply in cases
where a nationally or internationally recognized event is occurring
within fifty miles of a participating hotel (as determined by Club
Carlson).

We apologize for the confusion and invite you to contact us with further
questions or concerns at 1-888-288-8889.

Lūdzu padalīties ar pieredzi ka izmantojot Gold Elite priekšrocības, palikt augstāk minētajā viesnīcā, un maksājot par numuru ar punktiem?