Alpharooms.com atceļ rezervāciju atsaucoties uz kļūdu cenā. Ko darīt?
Divas nedēļas atpakaļ rezervēju viesnīcu caur alpharooms.com, samaksāju ar kredītkarti - visu apstiprināja, atsūtija voucher, bet tagad atsūta ka bijusi cenas kļūda un man jāpiemaksā 1711.6 eiro vai atcels rezervāciju.
Ir kāda pieredze vai var pacīnīties, jo noteikumos viņiem rakstīts, ka
Your booking will be confirmed and a contract will come into existence between you and the relevant Supplier/Principal(s) when we have received the required payment and issued you with a confirmation invoice, on behalf of the Supplier/Principal(s). This is confirmation of your booking.
un ka cenu mainīt viņi var līdz rezervācijas veikšanai.
Sliktākais tas, ka ir nopirktas avio biļetes un tās vairs nevar atcelt nezaudējot naudu.
Teksts ko alpharooms atsūtija:
In reference to your reservation at the Sol Costa Daurada in Salou, Costa Dorada I would like to bring the following information to your attention. We regret to inform you that there has been a pricing error on your reservation, where the board type/room type selected was been wrongly advertised for 162.16 Euros. The correct price for this reservation is 1873.76 Euros We therefore can no longer fulfill the reservation as originally booked and confirmed to you. What are your options? · You can continue with your booking at the correct price and pay the additional amount of 1711.6 Euros · We can offer you a full refund of your accommodation should you choose not to proceed with this change. I would be grateful if you could confirm how you wish to proceed by way of return email, at which stage this will be actioned and updated paperwork will be forwarded to you. However, if you would like to discuss this matter further please do not hesitate to contact us on 0207 741 1382 Please accept my sincere apologies for any inconvenience that this may cause but trust that it will not detract from the overall enjoyment of your stay. Yours sincerely, Andrew.G Alpharooms.com
Kad veici rezervāciju?
8. janvārī, galvenais ka divus numurus rezervēju caur viņu zvanu centru.
Sliktākais tas, ka ir nopirktas avio biļetes un tās vairs nevar atcelt nezaudējot naudu
Manuprāt, jālasa ALPHAROOMS pilnie noteikumi, bet jebkurā gadījumā tagad ziemā uz vasaras sezonu Spānijas kūrortos vēl būs brīvi pieejamas arī daudzas citas viesnīcas. Vai tad brauciena mērķis bija tikai šī viena viesnīca, kuras cenai acīmredzot kļūdaini pazudusi viena nullīte. Un vai braucat uz Spāniju tikai tāpēc vien, ka nopirkta 5* viesnīca, cik saprotu, tad par sviestamaizes cenu un, ja būtu normāla cena, tad no brauciena atteiktos.
Ja turklāt rezervēji caur viņu zvanu centru, tad manuprāt viņiem nav iespēju izvairīties no Tevis izmitināšanas par solīto cenu. Raksti, ka viņiem nav tiesību palielināt cenu pēc rezervācijas akceptēšanas un ja viņi spītējas, sūdzēsies patērētāju aizstāvjiem (citizensadvice.org.uk).
Cenai nullītes nepazuda, bija uzlikta 90% atlaide tiem numuriņiem un datumiem, tos arī rezervēju. Brauciena mērķis bija tikai šī viesnīca, jo esmu jau tur daudz reiz bijis un par pilno cenu brauktu uz citu vietu, nevis desmito reizi turpat.
Es jau viņiem uzrakstīju sekojošo:
Hello! I would like to inform that there was no pricing error on reference 739691756213, because i made it via telephoning on 8th of January with Hamson Michael (he made reservation) and he said that it's confirmed. Also I got other two booking confirmed: 310611998958 and 591765344105, he checked them, contacted manager and said it is all ok. After he confirmed and you sent hotel vouchers we bought airplane tickets. I don't want my reservations to be cancelled because we bought airplane tickets for period 23rd may - 6th of June, that cost over 1300euros for 8 persons of us. I don't have obligation to pay the difference because I paid already for my reservations and they are confirmed. Your Agency Terms of Business states: Prices are quoted in the currency you choose. We reserve the right to change prices at any time before you book. Not after booking is confirmed.
Šie visu atcēla un atrakstija:
We would like to inform you that as per your previous email we sent to our supplier we received replay from our supplier stating the fallowing lines "We will cancel the bookings and if the clients arrive they will be invoiced directly by the hotel in case the room is available." As per their email we are canceled the accommodation and refund has been processed. Please accept my sincere apologies for any inconvenience that this may cause . Regards, Andrew.G Alpha Rooms.com
Paldies par šo citizensadvice.org.uk būs jāmēģina
Šī manuprāt ir forma, ko tur aizpildīt, lai saņemtu palīdzību:
https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms