Vai ir jēga cīnīties par kompensāciju, ja saņemtā atbilde neapmierina? 

Atbilde:

Please let us inform you that the reason of the delay was due to a late incoming aircraft which was caused by an unexpected reason, and under the relating regulations on operating air carriers the liability is excluded or reduced in cases where an event is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

We would like to inform you that in case of flight delay airlines are obliged by the Regulation (EC) No 261/2004 of the European Parliament and of the Council to offer passengers as follows (Article 6):
- meals and refreshments in reasonable relation with the waiting time (9.1.a)
- two phone calls (9.2)
- just if a stay of one or more nights becomes necessary airlines have to reimburse the accommodation costs and the price of the airport transfer to and from the hotel. (9.1.b, c)
- when the delay is at least five hours offer the possibility to cancel the reservation with full refund (8.1.a)

Therefore we can not pay you compensation of 400 EUR but we can give you reimbursement for the above listed direct expenses at the airport in reasonable relation with the waiting time on the top of the vouchers you were given. And unfortunately we do need these invoices for any refund; therefore please attach them to your reply.

But to accelerate the decision we can offer you without invoices - out of fairness, regarding the whole case and the caused inconveniences - a balance on your Wizz account (2132205644) for about 20 EUR/person, which would be available in case of booking later. If you willing to choose this alternative option please confirm that our offer is acceptable for you. Please find the conditions of using the amount on your Wizz Account below: